1. Who We Are
EF Building is a family-owned and operated building company based in Canberra, ACT, specialising in decks, pergolas, bathroom and kitchen renovations, and custom carpentry across Canberra and surrounding regions.
ABN: 59 823 972 428
Email: efbuildingprojects@gmail.com
Phone: 0432 234 739
2. Personal Information We Collect
We may collect the following personal information:
- Name, phone number and email address, when you submit an enquiry or quote request form
- Property address and project details, when you request a quote or engage our services
- Correspondence you send us, including emails, phone call details and messages via social media
- Technical information such as IP address, browser type and pages visited, collected automatically when you browse the Website
3. How We Collect Personal Information
We generally collect personal information directly from you, through:
- Our website enquiry and quote request forms
- Phone calls, emails and social media messages
- In-person conversations during site visits and consultations
We do not knowingly collect personal information from children, and the Website is not directed at children.
4. How We Use Your Personal Information
We use personal information to:
- Respond to enquiries and provide quotes
- Plan, schedule and carry out building and renovation projects
- Communicate with you about your project, including invoicing and scheduling
- Improve our Website and services
- Comply with legal and regulatory obligations
5. Disclosure of Personal Information
We do not sell your personal information. We may disclose personal information to:
- Subcontractors, suppliers or trades engaged on your project, where necessary to complete the work
- Our website hosting, email and form-processing providers, who assist us in operating the Website
- Government or regulatory bodies, where required by law
6. Use of Artificial Intelligence
From time to time, EF Building uses artificial intelligence (AI) tools to help prepare website content, marketing material and administrative documents, such as service descriptions and correspondence drafts. AI tools may also be used to help manage general enquiries. All AI-assisted content is reviewed by our team before publication or use, and no personal information you provide is used to train third-party AI models. AI is not used to make automated decisions that have a legal or significant effect on you.
7. Stock and Illustrative Photography
Some images on this Website depict completed EF Building projects. Others are stock or illustrative photographs used to represent the style, finish or type of work we offer, and may not depict an actual EF Building project. Where practical, we aim to distinguish our own project photography from stock imagery, and you are welcome to contact us if you would like clarification on any specific image.
8. Website Cookies and Analytics
Our Website may use cookies and similar technologies, including tools such as Google Analytics, to understand how visitors use the Website and to improve its performance. You can disable cookies through your browser settings, though this may affect how the Website functions.
9. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
10. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting requirements.
11. Access and Correction
Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to request correction if it is inaccurate, out of date or incomplete. To make a request, contact us using the details in Section 12.
12. Contact Us and Complaints
If you have any questions about this Privacy Policy, or wish to make a complaint about how we have handled your personal information, please contact us:
Email: efbuildingprojects@gmail.com
Phone: 0432 234 739
We will investigate any complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised “Last updated” date.